CRM & CX Assistant, Travel Retail Asia (Contract)

Hermès · Hong Kong, Hong Kong, Hong Kong

Location

Hong Kong

Job Type

Part time

Posted

July 10, 2026

Job Description

Main Responsibilities:
CRM Database Maintenance
Account merging and data clearance to improve data quality of the database.
Communicate with other subsidiaries for cross-store merging and with the stores for feedback on data entry quality.
CRM Activations
Adapt the group segmentations to the local strategic needs, focus on the targeted segments and coordinate corresponding action plans.
Execute CRM activation plans to improve recruitment, retention and loyalty rate, measure effectiveness and follow up plans.
Clienteling Activities
Support outreach campaigns through one-to-many or one-to-one communication channels including outreach lists, assets building and reporting.
CRM Analysis and Reporting
Prepare and present monthly CRM dashboard to the stores and to the management.
Produce ad hoc CRM reports including customer trends, focused métiers, targeted customer se...
        

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