CRM & Customer Care Operations Leader

A customer service leadership company in Mandaluyong, Philippines is seeking a Sr. CRM Manager for Customer Center Operations. This role involves overseeing operations to enhance customer experience and driving process improvements. The ideal candidate should have over 8 years of experience in large-scale customer service operations within the BPO industry. Responsibilities include managing vendor relationships and ensuring service excellence while developing a strong in-house team. Competitive compensation and career advancement opportunities await.
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