CRM Administrator

University of North Carolina at Charlotte · Charlotte, NC, United States

Location
Charlotte
Job Type
Full-time
Posted
July 11, 2026

Job Description

Position Number: 000755

Department: Office of OneIT (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

+ Lead the functional administration, architecture, and optimization of the Slate CRM environment to ensure operational efficiency.

+ Build, configure, and maintain strategic Slate features, including custom portals (for prospects, applicants, and partners), rules, complex application workflows, automated decision letters, event registration modules, and scheduler tools.

+ Manage and execute critical cyclical processes, including end-of-cycle wrap-up, system testing, data archiving, and new admissions cycle preparation.

+ Continuously innovate and streamline business processes within Slate to enhance applicant yield and improve the user experience for prospective students and staff.

+ Oversee system audits, database hygiene, and security protocols to ensure...

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