Job Description
Principal Responsibilities and Key Activities:
· Holds the Guest as their most important priority at all times
· Handles high-pressure situations calmly
· Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency
· Understands all hospitality standards and holds self-accountable for them
· Must complete all required training on Dunkin University
· Contributes to inside and outside cleanliness standards
· Acknowledges all Guests and is highly responsive to needs and special requests
· Communicates Guest feedback to restaurant management
· Educates Guests on product line and added value available to them
· Adheres to all uniform and grooming standards
· Communicates in English and seeks assistance to improve communication skills
· Actively participates in meeting all cleanliness, safety and sanitation standards
Works with other Team Members:...