Crematorium Assistant Denbighshire

SALARY: £14,900 (FTE £28,000)
Tuesday – Friday 10am – 2pm
Saturday 9am – 1pm on a rota basis
Job Purpose
To complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales.
Responsibilities for Service Excellence
To ensure consistent delivery of the highest levels of client service in all dealings with members of the public and with Funeral Directors and their staff, both on the telephone and in person
To ensure that prospective memorial clients are contacted and appointments made at an appropriate time and in an appropriate manner, and that every effort is made to fit the right memorial product to the client’s needs, whilst respecting the requirements of the Company’s sales budget
To produce letters and invoices for clients as required, and to answer queries as appropriate.
Responsibilities fo...