Credit Counsellor Remote at CIBC

Support clients' financial wellness as a Credit Counsellor in CIBC's Client Account Management Department. Engage with clients to discuss repayment options and explore tailored solutions to manage their debts efficiently.

CIBC is hiring a Credit Counsellor for its Toronto location, transitioning to remote work after an initial 60 days on-site. The role involves analyzing client profiles, determining causes of delinquency, and developing personalized repayment plans. You will excel in communication and relationship-building while handling sensitive client concerns with empathy and clarity.

Key Responsibilities:
• Engage clients to understand repayment challenges
• Assess profiles to identify delinquency reasons
• Explain obligations and terms empathetically
• Maintain ownership of all client calls
• Report performance metrics and participate in coaching

Requirements:
• Strong analytical and problem-solving skills...