Core Solutions Architect (Colombia)

Customer Technical Care Advocate (CTCA) – IMS / Mobile Core

Location: Remote

Work Hours: Must support North America business hours (Mon–Fri)

Role Overview

We are seeking an experienced Customer Technical Care Advocate (CTCA) to provide technical consultation, operational support, and issue escalation management for a telecom Mobile Core / IMS network environment. This role supports engineering and operations teams by ensuring network stability, troubleshooting complex issues, and assisting with network optimization and evolution initiatives.

Key Responsibilities

• Provide day-to-day Mobile Core network operations support.
• Act as a technical point of contact for engineering and operations teams.
• Support IMS Core platforms and services.
• Perform advanced troubleshooting, log analysis, and root cause analysis.
• Lead technical bridge calls during critical incidents.
• Support network automation,...