Coordinator

JOB PURPOSE:

The Corporate Distribution Support team addresses all immediate and long-term distribution-related requests and inquiries. The Coordinator is a point of contact for all internal customer groups, including the sales force and various corporate departments. He/she investigates all issues and provides timely answers and solutions, coordinates and prioritises all requests for APDC Customer Service and APDC Production Desk, tracks and analyses issues, develops procedures, and implements improvement initiatives and best practices.

The main goal is to provide customer satisfaction and to maintain high standards of operations.

PRINCIPAL ACCOUNTABILITIES:

Customer Support (80%) – This portion of the position consists of processing all standard requests and inquiries into/from the APDC-WMS and APDC Customer Service team. Refer to the Functions Map for the most updated list of activities, such as;

• Handle all pho...