Conversational Design Lead AI

Job Description
Lead the end-to-end experience design for the Health AI assistant, including conversation design, interaction patterns, and the surrounding product workflows.

Define cross-portfolio AI patterns for prompting, response presentation, citations, error/uncertainty handling, escalation paths, and trust/safety moments.

Establish responsible AI guidelines specific to Health: how we communicate confidence, limitations, and when users should seek professional care.

Partner with the Experience Architect to ensure conversational and agentic patterns are built directly into the platform design system — tokens, components, and behaviors that are agent-ready from day one.

Coordinate work across internal designers and external agency partners to maintain coherence across components, flows, and end-to-end experience design.

Work closely with AI/ML engineering and product to shape model behavior as a design material — tone, persona, respon...