Location
singapore
Job Type
Full-time
Posted
June 07, 2026
Job Description
The Contractual Compliance Analyst's primary role is to process complaints received by ICANN regarding all matters related to the Registrar and Registry agreements, and the Consensus Policies.
Key Responsibilities- Review, analyze and process complaints in accordance with standard operating procedures
- Conduct and coordinate required follow-up procedures
- Make recommendations for standard operating procedures improvements
- Monitor day to day operations to identify and report emerging trends affecting compliance
- Prepare and provide referrals to enforcement and compliance check activities
- Provide information and support for investigations, Quality Assurance, and other reviews.
- Conduct calls with Contracted Parties on a regular basis per process
- Participate in continuous improvement
- Participate in staff development/training
- Other duties as assigned or requested to support the ove...