Contact Representative

Summary Incumbent serves as Contact Representatives for the Women Veterans Call Center (WVCC) within the Veterans Health Administration, at the Canandaigua VA. The WVCC is a national collaborative effort between Women Health Services, Patient Care Services, and the Canandaigua VA. The WVCC provides in-depth guidance based on questions from women Veterans, their families, and caregivers about VA healthcare services and resources available to women Veterans. Responsibilities Duties: Conducts outreach calls to women Veterans not already enrolled in VA healthcare services Responds to inbound calls, chat messages, and text messages from women Veterans, family members, or caregivers; Specialized knowledge base of all available VA benefits and healthcare services to provide timely and appropriate problem resolution and/or caller referral. Provides in-depth and detailed information to the women Veteran about health care services that she may be eligible for. Independently inform and respond to...