Contact Management & Service Excellence Specialist

Omya Asia Pacific Sdn. Bhd. in Kuala Lumpur is looking for a qualified professional to oversee customer inquiries and ticket management. You will manage the complete lifecycle of inquiries, ensuring timely resolution while maintaining service quality.

The ideal candidate will possess a university degree in Business Management or Economics and have experience with ServiceNow or similar tools. Strong communication skills and customer orientation are essential, as well as flexibility to adapt to operational shifts.