Contact Centre Team Leader - Collections

Join Us
Since its establishment in 2020, Infinity Services Partner Company, a Managed Services Business wholly owned by Vodacom , has delivered expert-level solutions to our clients and their end customers. Our core purpose is to ensure that every subscriber enjoys the best possible experience available in the market through service excellence, innovation, and operational integrity.
We are currently looking for a Call Centre Team Leader- Debt Collections to join our team
Role Purpose:
A Call Centre Team Leader- Debt Collections to lead, coach, and manage a team of Early Collections Agents to achieve collections, quality, and compliance targets within the 1–150 days past-due portfolio. The role drives daily operational performance, ensures consistent application of the soft-collections approach, supports agent development, and serves as the first point of escalation for complex customer interactions.
The Team
Leader plays a pivotal role in reducing roll-rates into...