Contact Centre Team Leader

Our Client:
We’re partnering with a nationally recognised, purpose-driven organisation that plays a critical role in supporting the health and wellbeing of communities across Australia. They are known for delivering essential services that quite literally help save lives every day.

The Opportunity:
This is a hands-on leadership role where you’ll lead a team of 8–13 consultants within a fast-paced, high-volume environment. As part of a broader leadership group, you’ll be responsible for driving team performance, enhancing customer experiences, and leading through ongoing change and transformation.

Key responsibilities include:

• Leading, coaching, and developing a high-performing contact centre team
• Driving performance against KPIs and service delivery targets
• Using data and insights to identify trends and implement improvements
• Supporting your team through change...