Job Description
He kōrero mō mātou | About Watercare Ki te ora te wai, ka ora te whenua, ka ora te tangata When the water is healthy, the land and the people are healthy. Now is an exciting time to join Watercare, we're planning to spend $14 billion over the next 10 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $3.8 million every day!
He whakamārama mō te tūranga mahi | About the role
We're looking for an experienced Contact Centre Team Leader to lead a high-performing team responsible for Watercare's billing, payments and debt collection operations. Reporting to the Head of Retail Operations, you'll play a critical role in overseeing our Meter-to-Cash processes, ensuring customers receive accurate, timely and professional support while driving operational excellence across a high-volume, multi-channel customer environment.
Key Responsibilities
- Leading, coaching and d...
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