Contact Centre Representative II

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Contact Centre Representative II.

Principal responsibilities

• Handles medium complexity customer contacts in a contact centre environment typically on multiple products and or propositions and has the required certifications to engage with customers across multiple segments (i.e. Premier, Jade & etc.).
• Provides high quality service to achieve maximum customer satisfaction by resolving the c...