Location
Manchester
Job Type
Full-time
Posted
July 08, 2026
Job Description
Contact Centre Transformation Lead (3‑Month Contract)
Location: Manchester Contract: 3 Months (with review) Rate: Hourly (Equivalent to £60,000-£80,000 DOE)
About the Role
Our client, a well‑established organisation based in Manchester, is seeking an experienced Contact Centre Transformation Lead to support a critical period of operational improvement. This is a unique opportunity for a seasoned professional who has successfully run, optimised, and transformed contact centre environments.
The successful candidate will conduct a full assessment of the current operation, identify opportunities for improvement, and deliver clear, actionable recommendations aligned with the client's strategic objectives.
Key Responsibilities
Assess the current contact centre operation, including people, processes, systems, and performance metrics.
Identify operational gaps and develop a structured improvement plan to enhance efficiency, customer experience, ...
Location: Manchester Contract: 3 Months (with review) Rate: Hourly (Equivalent to £60,000-£80,000 DOE)
About the Role
Our client, a well‑established organisation based in Manchester, is seeking an experienced Contact Centre Transformation Lead to support a critical period of operational improvement. This is a unique opportunity for a seasoned professional who has successfully run, optimised, and transformed contact centre environments.
The successful candidate will conduct a full assessment of the current operation, identify opportunities for improvement, and deliver clear, actionable recommendations aligned with the client's strategic objectives.
Key Responsibilities
Assess the current contact centre operation, including people, processes, systems, and performance metrics.
Identify operational gaps and develop a structured improvement plan to enhance efficiency, customer experience, ...
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