Contact Centre Agent (pensions)

Job Title: Call Center Agent Department: Customer Support / Service Operations
Location: Pune (Wadgaon Sheri)
Employment Type: [Full-time]
Shifts: Open for Rotational shifts/ US Shifts

Summary
:Our Call Center Agents are dynamic individuals that work in a fast-paced environment. Effective listening/clear communication are key to receive and process client service requests and updates along with inputting all information into service software templates. As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, part ordering, and usage
.
Essential Duties and Responsibilitie s
:Accept and process emails/service requests/updates from clients or technicians via phone and/or ema
ilAccurately document call information in databa
seUpdate customer with service status and call completion informati
onSolicit client/customer feedback to improve custome...