Contact Center Specialist (Sports Medicine)

UPMC Department of Orthopaedics, Sports Medicine is hiring a full-time Contact Center Specialist to join their Concussion team. This is a Monday through Friday daylight position with the hours of 8am to 4:30pm. No evenings, weekends, or holidays! This role will be responsible for scheduling appointments for local, domestic, and global patients.

Purpose:
The Contact Center Specialist will provide support for the Contact Center activities by serving as the first line of contact for the patient. The Contact Center Specialist acts as an advocate for patients by providing guidance, interpretation and education on scheduling, registration, billing, claim status, and various patient related inquires. Responsible for efficient and courteous resolution to verbal and written inquiries to ensure internal and external patient satisfaction while maintaining call servicing and quality standards. Typically, functions under the direction of the Supervisor/Manager.

Responsibilities...