Location
montreal
Job Type
Full-time
Posted
July 16, 2026
Job Description
Join Intact as a Contact Center Solutions Technical Advisor to manage cutting-edge technologies in a flexible work model. Enhance customer interactions through system optimization and agent support.
As an IT Technical Advisor, your role is crucial in configuring systems like Genesys Cloud and providing effective technical support to agents. You'll collaborate with various departments and contribute to the creation of user manuals that enhance knowledge transfer. Training other team members and assisting with complex tasks will also be part of your responsibilities.
Key Responsibilities:
• Manage and configure contact center technology systems
• Offer technical support to agents for quick issue resolution
• Collaborate with different company departments
• Produce documentation to facilitate training
• Assist in various technical tasks as needed
Requirements:
• Relevant university degree or diploma
• At leas...
As an IT Technical Advisor, your role is crucial in configuring systems like Genesys Cloud and providing effective technical support to agents. You'll collaborate with various departments and contribute to the creation of user manuals that enhance knowledge transfer. Training other team members and assisting with complex tasks will also be part of your responsibilities.
Key Responsibilities:
• Manage and configure contact center technology systems
• Offer technical support to agents for quick issue resolution
• Collaborate with different company departments
• Produce documentation to facilitate training
• Assist in various technical tasks as needed
Requirements:
• Relevant university degree or diploma
• At leas...
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