Contact Center Analyst - Fluent Spanish and English (Portugal Homebased)

Serve as the first point of contact forHealth care professionals,providing exceptional support to both internal and external customers. 

Manage and coordinate requests related to supply accommodations, laboratory reports, access to internal applications, and other administrative and operational support activities.

Engage with end users to understand, clarify, and accurately capture their needs and requirements. 

Troubleshoot and resolve routine inquiries efficiently, while ensuring more complex issues are escalated to the appropriate teams for timely resolution. 

Maintain accurate...