Consumer Services Bilingual English and German Speaker (SCH)

Timely assurance of consumer service management when processing consumer complaints.

Role Description And Core Responsibilities

• Processing all types of consumer complaints (feedback, product suggestions, complaints, criticism) in the ticket software Zendesk (main task)
• Processing quality notifications, customer orders and spare parts deliveries in SAP
• Ensuring professional handling of consumer inquiries by telephone
• Monitoring the content of consumer complaints
• Processing customer request mailings

Profile

• Professional knowledge and experience
• Business management training and at least 1 year of professional experience in a similar position
• Very good communication skills in English and German (language level C1)
• Very good knowledge of MS Office, SAP
• Very structured way of working

Skills

• Must be proficient in ...