Job Description
Consumer Service Manager
Thule Sweden AB, Malmö
Bring your Life
Are you passionate about leading teams, driving consumer excellence, and turning service operations into a world-class experience? If so, this role might be the right one for you.
At Thule, we are looking for a Consumer Service Manager to lead and develop our consumer service team within Europe & Rest of World (EROW), ensuring we deliver outstanding support to consumers while continuously improving our ways of working.
What you’ll do at Thule
As Consumer Service Manager, you will lead the daily operations and development of the consumer service team, ensuring high-quality support and efficient handling of consumer cases. A core focus of the role is to build a strong, engaged team culture where performance, ownership, and continuous improvement are central.
You will be responsible for driving operational excell...