Consumer Insights Manager

The Consumer Insights Manager is responsible for the day-to-day management, development and reporting of the following areas with regards, but not limited to:

• Voice of the Guest Surveys & Reporting
• Survey & Research Development
• Insights, Analysis & Reporting
• Promoter & Stakeholder Management

The role holder manages the Voice of the Guest surveys across Miral’s museum attractions and destinations, ensuring we consistently listen, learn, analyze and act on the feedback we receive from our guests. The role develops and maintains surveys and research, coordinates across reporting platforms, and produces clear, timely insight and reporting that supports decision-making. The role also works closely with promoters, vendors and internal stakeholders to keep the program running smoothly and to share findings that drive improvement.

The Consumer Insights Manager shall demonstrate ownership of the Voice of the Guest program an...