Location
Cairo
Job Type
Full-time
Posted
July 11, 2026
Job Description
**Consumer Engagement Associate**
**POSITION SNAPSHOT**
Location: Egypt
Company: Nestlé
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels.
**A DAY IN THE LIFE …**
+ Ensures Nestlé CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner.
+ Utilizes various market-based tools and applications for consumer management and servicing.
+ Provides empathetic and cutting-edge service in customer service based on Nestlé CES Standard Instruc...
**POSITION SNAPSHOT**
Location: Egypt
Company: Nestlé
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels.
**A DAY IN THE LIFE …**
+ Ensures Nestlé CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner.
+ Utilizes various market-based tools and applications for consumer management and servicing.
+ Provides empathetic and cutting-edge service in customer service based on Nestlé CES Standard Instruc...