Consultant, Production Application Support (CAAS - Openshift)

What You’ll Be Doing

You’ll be joining CIBC’s Application Operations-CAAS team supporting the Openshift container platform enabling CIBC's digital transformation. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining infrastructure health and day‑to‑day operational activities, managing escalations and modifying established procedures/approaches to suit specific situations, including 24 x 7 support and coordination of recovery efforts.

To successfully perform the work, you’ll be on‑site full‑time. You will also have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1‑3 days per week on‑site, while other days will be remote.