Compliance Associate

The BSC Compliance & Audit Officer is responsible for ensuring adherence to BSC standards, processes, and regulatory requirements across all entities. This role involves conducting audits, managing client feedback mechanisms, supporting appeals processes, and providing guidance to financial advisers and branches on BSC-related matters. The officer plays a critical role in safeguarding compliance, enhancing client experience, and driving continuous improvement.

Key Responsibilities

• Post-Transaction Revie w Conduct BSC reviews of auditable transactions for each measurement quarter to ensure alignment with BSC standards and processes across entities
• Client Engagemen t Perform BSC client call-backs, trigger/send/review client survey forms, and follow up on service recovery rectifications to ensure timely completion
• Adviser & Branch Suppor t Provide guidance to Financial Adviser Representatives and Branches on BSC-relat...