Complaints Quality Control Analyst III

Role Overview

The Complaints Quality Control (CQC) team plays a critical role in ensuring our global complaints operations are efficient, compliant, and consistently deliver high‑quality outcomes. As an Analyst III on the team, you'll conduct quality control (QC) reviews across Consumer Complaints, Regulatory Complaints, and Litigation Support investigations, while helping refine complaint processes and providing actionable feedback to agents. This role requires strong independence, the ability to manage multiple priorities, and a commitment to continuous improvement through open, collaborative feedback.

Hybrid schedule: this role operates on a hybrid schedule, requiring regular in‑office collaboration at our London, UK office.

What you’ll be doing (ie. job duties)

• Perform QC reviews of complaint cases based on the quality rubric, ensuring compliance with established guidelines.
• Provide constructive feedback to agents ba...