Job Description
Complaints Planner
Temp to Perm
Location: Hammersmith, London W6 9XY
Hours: 8:00 AM – 5:00 PM, Full-Time, Office Based
Contract: Temp to Perm
About the Role:
We are seeking a proactive and organised Complaints Planner to join our busy team in Hammersmith. This is a fantastic opportunity for someone who enjoys problem-solving, has strong communication skills, and thrives in a fast-paced environment.
As a key member of the planning and customer care team, you will be responsible for managing incoming complaints, liaising between residents, clients, and internal teams to ensure smooth resolution of issues.
Key Responsibilities:
Monitoring and responding promptly to the complaints inbox.
Handling incoming calls from the client call centre — providing updates and responding to queries on job progress.
Liaising wit...