Location
Royal Tunbridge Wells
Job Type
Full-time
Posted
July 01, 2026
Job Description
Complaints Officer
9-5pm Monday - Friday
Tunbridge Wells
£16ph
Are you passionate about providing excellent customer service? Do you have a knack for resolving issues and a keen eye for detail? Our client is looking for a dedicated Complaints Officer to join their Compliance Team! This is your chance to make a real difference by ensuring customer satisfaction and enhancing service quality.
As a key member of the team, you will be the first point of contact for existing complaints and assist with vital administrative tasks. Your role will be crucial in maintaining high standards of service delivery.
Key Responsibilities:
First Point of Contact: Address and escalate queries or complaints from stakeholders efficiently, keeping in line with GDPR regulations.
Complaint Resolution: Tackle complaints head-on, ensuring issues are resolved satisfactorily while maintaining clear documentation.
Timely Customer Contact: Respond to phone calls, emails, an...
9-5pm Monday - Friday
Tunbridge Wells
£16ph
Are you passionate about providing excellent customer service? Do you have a knack for resolving issues and a keen eye for detail? Our client is looking for a dedicated Complaints Officer to join their Compliance Team! This is your chance to make a real difference by ensuring customer satisfaction and enhancing service quality.
As a key member of the team, you will be the first point of contact for existing complaints and assist with vital administrative tasks. Your role will be crucial in maintaining high standards of service delivery.
Key Responsibilities:
First Point of Contact: Address and escalate queries or complaints from stakeholders efficiently, keeping in line with GDPR regulations.
Complaint Resolution: Tackle complaints head-on, ensuring issues are resolved satisfactorily while maintaining clear documentation.
Timely Customer Contact: Respond to phone calls, emails, an...