Job Description
3-4 days office based3 month interimAbout Our Client
This is an opportunity to join a small-sized organisation operating within the property sector. The company is focused on providing excellent customer service and maintaining a high standard of operational efficiency.
Job Description
Handle and resolve customer complaints in a professional and timely manner.Maintain accurate records of all complaints and resolutions.Work closely with the customer service team and housing operations lead to ensure customer satisfaction.Analyse complaint trends and provide feedback to improve processes.Ensure compliance with relevant regulations and company policies.Communicate effectively with internal and external stakeholders.Prepare reports on complaint handling and outcomes.Support the implementation of strategies to enhance the customer experience.The Su...