Location
Kingston upon Thames
Job Type
Full-time
Posted
June 22, 2026
Job Description
Complaints Advisor – Social Housing
Location: South West London (hybrid working available)
Salary: c.£34,000 per annum
Contract: Permanent, Full-Time
An established and reputable housing provider is seeking an experienced Complaints Advisor to join their customer experience team.
This is a key role focused on investigating and resolving customer complaints, ensuring a high-quality service and positive outcomes for residents.
Key Responsibilities:
* Manage and investigate complex complaints through to resolution
* Ensure responses are compliant with the Housing Ombudsman Complaint Handling Code
* Liaise with internal stakeholders to resolve issues and prevent escalation
* Respond to enquiries from external parties including MPs and the Housing Ombudsman
* Maintain accurate records of complaints and ensure full audit trails on CRM systems
* Identify trends and support service improvements to enhance custo...
Location: South West London (hybrid working available)
Salary: c.£34,000 per annum
Contract: Permanent, Full-Time
An established and reputable housing provider is seeking an experienced Complaints Advisor to join their customer experience team.
This is a key role focused on investigating and resolving customer complaints, ensuring a high-quality service and positive outcomes for residents.
Key Responsibilities:
* Manage and investigate complex complaints through to resolution
* Ensure responses are compliant with the Housing Ombudsman Complaint Handling Code
* Liaise with internal stakeholders to resolve issues and prevent escalation
* Respond to enquiries from external parties including MPs and the Housing Ombudsman
* Maintain accurate records of complaints and ensure full audit trails on CRM systems
* Identify trends and support service improvements to enhance custo...