Location
birmingham
Job Type
Full-time
Posted
June 30, 2026
Job Description
Title: Senior Housing Complaints Officer
Location: Birmingham City Centre
Contract: 3 Months - Temporary Contract
Hours: Monday - Friday (8-4 OR 9-5) (35 hours paid)
Start Date: ASAP
Pay Rate: £21 per hour (All-inclusive via Umbrella)
Working Pattern: Hybrid (3 days office / 2 days home after initial training period)
CCP are currently recruiting for an experienced Senior Housing Complaints Officer to join a busy and fast‑paced housing team based in Birmingham City Centre . This is a 6‑month temporary assignment with an immediate start available. This role is ideal for candidates with strong housing complaints experience, particularly those who have previously managed cases escalated to the Housing Ombudsman.
Key Responsibilities
- Manage and investigate complex housing complaints from initial stage through to resolution ...