Job Description
Immediate start, growing organisation.Competitive Salary & Benefits package.About Our Client
Sat in the financial services industry, Zuto is known for its customer-focused approach and commitment to improving client experiences. The company values structured processes and results-oriented professionals to drive success.
Job Description
Led, motivated and develop a team of 18+ Complaints Handlers and Team Leaders, driving engagement, capability and performance.Foster a high-performance culture focused on delivering fair customer outcomes, accountability and continuous improvement.Conducted regular coaching, performance reviews and development planning to support individual and team growth.Managed the end-to-end complaints process, ensuring compliance with FCA DISP requirements and regulatory standards.Ensured complaints were thoroughly investigated, resolved fairly and completed withi...