Complaints Handler | Starts: 17th August 2026

About The Role

Are you driven by resolving complex issues and turning challenging situations into positive outcomes?



Join our vibrant Customer Installation Centre at Wren Kitchens, Barton-upon-Humber, where you’ll take ownership of our most critical customer cases and play a key role in protecting both customer trust and brand reputation.



As a Complaints Handler/Case Manager, you’ll manage high-level complaints and complex installation cases end-to-end. You’ll be the calm and confident expert our customers rely on when things haven’t gone to plan. This role is about accountability, judgement, and delivering fair, timely resolutions — even under pressure.



If you’re resilient, empathetic and thrive on solving problems, this is the role for you!



Key Responsibilities

Own complex cases from start to finish – manage high-risk complaints and escalations with full accountability, e...