Complaints Assistant-Team Administrator Band 3

JOB SUMMARY Full-time working, Fixed working patterns, Flexi-time, Homeworking The postholder will provide efficient and prompt administrative/secretarial support to complaints staff based at Trust Headquarters. He/she will make a valuable contribution to the effective and efficient management and administration of complaints, enquiries and compliments received into Trust Headquarters. The postholder will come into contact with service users, their representatives, front line staff and senior managers and therefore will be responsible for providing a high standard of customer care at all times.MAIN RESPONSIBILITIESThe postholder will be required to work on his/her own initiative to:1. Undertake clerical duties and provide admin support to complaints staff. This includes the preparation of letters, memos, reports and presentation material. Ensure necessary distribution to relevant staff.2. Regular use of computer packages to include Microsoft Office, Word, Excel, Powerpoint and Outlook....