Community Specialist | Ponsonby at lululemon

Community Specialist

Location: Ponsonby, Auckland City, NewZealand

Job Summary

As a Community Specialist, you will deliver world‑class customer service and provide technical product education while actively supporting the store’s community strategy. You will engage the local fitness and wellness community, build relationships with Ambassadors and partners, and create authentic brand experiences on‑floor and in community events.

Core Responsibilities

• Interact with guests to ensure a great experience that values their time.
• Assess guests’ needs to provide customized purchase and return solutions.
• Provide technical product education, articulating the product’s value and benefits.
• Facilitate end‑to‑end guest transactions and execute omnichannel programs such as ship‑from‑store (SFS).
• Move dynamically on the floor to engage guests and attend to store needs.
• Collect guest feedback and par...