Job Description
We are looking for a highly adaptable Universal Customer Service Representative to serve as the backbone of our support ecosystem. Unlike traditional specialized roles, you will act as a holistic problem solver, managing interactions across all channels (Phone, Live Chat, and Web/Email ) and supporting our entire community, including both Consumers (Cx) and Dashers (Dx) . You are the all-terrain teammate capable of shifting from a complex delivery logistics issue to a promotional billing inquiry without missing a beat.
Key Responsibilities
Customer Service Mastery: Deliver high-quality resolution across Phone, Chat, and Web platforms, maintaining the unique tone and speed required for each medium.
Holistic Advocacy: Support both Dashers and Consumers, ensuring a balanced 360-degree view of the delivery lifecycle to resolve friction points at the source.
Real-Time Problem Solving: Navig...