Job Description
Job Description:
We’re seeking an experienced Community Manager with a strong background in crisis communications, incident response, and digital community engagement.
This role focuses on establishing and executing a scalable messaging framework to ensure consistent, timely, and brand-aligned communication across all digital touchpoints.
The ideal candidate is both proactive and responsive, capable of handling real-time situations, managing reputational risks, and fostering trust and transparency within the community.
Responsibilities:
Community Engagement & Monitoring
Actively monitor digital and social media channels for community inquiries, feedback, and emerging issues.
Engage with users in real time to foster positive relationships and promote trust.
Ensure consistency in tone, accuracy, and responsiveness across all communications.
Escalate complex or sensiti...