Commercial Customer Care Agent

A leading company in the commercial vehicle industry is looking for an experienced Customer Care Administrator / Agent to join their PDC Aftersales team. This opportunity is ideal for a customer-focused individual with strong administration, complaint handling, and customer service experience within the automotive, transport, or fleet support industry.

Responsibilities:

• Conduct customer follow-up calls after service, repairs, or vehicle sales.
• Capture and track CSI and NPS feedback.
• Handle and escalate customer complaints where required.
• Maintain accurate records and CRM system updates.
• Follow up on outstanding customer queries and concerns.
• Monitor Vehicle Off Road (VOR) feedback and regional follow-ups.
• Capture dealer complaints, breakdowns, and non-compliance reports.
• Prepare and distribute meeting notes and reports.
• Assist with departmental administration and operat...