Collision Consultant at Birchwood

Enhance customer experiences as a Collision Consultant at Birchwood Collision Centre. This role focuses on relationship building, effective communication, and customer follow-up to ensure satisfaction.
Reporting to the Collision Centre Manager, you will assist customers with their collision repair needs every weekday. This position requires strong skills in managing phone inquiries and walk-ins while completing necessary paperwork. Your commitment to customer satisfaction and attention to detail will be key in delivering outstanding service.
Key Responsibilities:
• Build rapport with customers during consultations
• Communicate needed repairs and associated costs
• Follow up with customers post-service for feedback
• Manage phone inquiries and customer walk-ins
• Complete paperwork for collision repair orders
Requirements:
• Expertise in customer relationship management
• Team-oriented with collaborative work skills
• Post-secondary education in Busines...