Job Description
SWBC is seeking a talented individual who supervises staff and activities related to the collection and adjustment of severely delinquent accounts.ResponsibilitiesSupervise staff and activities involved in providing efficient and effective customer service and collection support, including the administration of collection calls.Conduct interviews for open positions, process time cards, manage work schedules, and provide coaching, counseling, disciplining, and resolution of personnel‐related issues.Oversee and monitor outbound service calls to ensure quality standards, compliance with policies and procedures, and timely feedback.Establish and maintain effective communication with financial institutions to meet client expectations.Monitor and enforce quality expectations by reviewing, coaching, and counseling representatives on their calls and quality reviews.Assist in the development of training programs to meet ongoing customer service initiatives by identifying and coordinating tra...