Collections Specialist

Description We are looking for a Collections Specialist to join a university-affiliated organization in Wauwatosa, Wisconsin on a Contract basis to provide coverage during an employee leave. This role centers on resolving outstanding balances, engaging with students and customers regarding account status, and supporting healthy receivables performance in a busy, systems-oriented setting. The position works closely with finance and service partners while using Oracle, Banner, and Excel to maintain accurate records and move accounts toward resolution.

Responsibilities:
• Oversee a defined group of delinquent accounts and take timely action to improve collection outcomes.
• Examine billing records, payment activity, and account details to identify issues affecting outstanding balances.
• Communicate with students and customers to discuss past-due amounts, answer questions, and arrange practical repayment options.
• Record collection efforts, customer interactions, and...