Job Description
Position
Collections Associate llGuadalajara, Mexico (HPE Guad office)
What You'll Be Doing
Collect on terms—may need to elevate cash flow problems according to management reporting structure.
Takes appropriate action such as credit hold; capable of working independently with little or no guidance.
A/R disputes—works with customer to determine reason(s) for non‐payment of invoices, queries specific invoice(s) for action, and collects outstanding balance if applicable.
Credit—manages A/R exposure, facilitates sales and risk by reviewing order release and customer master file; releases orders as appropriate; sets limits or order release based on research; elevates to field sales and credit manager as necessary.
Identifies bad debt and sets reserve.
Process improvement—identifies root causes, recommends and implements solutions; establishes/upgrades best collection practices.
Acts as a technical specialist on certain transaction types, providing guid...