Collections Analyst

Responsibilities

• Manage end-to-end Accounts Receivable (Order-to-Cash) activities, including customer master data, billing, invoicing, cash application, collections, and dispute management.
• Contact customers via phone, email, or customer portals to follow up on overdue invoices and ensure timely payments.
• Review and reconcile customer accounts, resolve billing discrepancies, and coordinate with internal teams to address disputes.
• Monitor AR aging reports and prioritize collection activities based on overdue balances.
• Perform account reconciliations and process customer refunds and payment adjustments, including duplicate or overpayments.
• Maintain accurate documentation of collection activities and account updates within ERP systems.
• Build strong relationships with internal teams and clients while ensuring compliance with SLAs, procedures, and company policies.

Qualifications

• Bachelor’s...