Collections Analyst

Focused on managing delinquent accounts, this role involves contacting customers to resolve outstanding bills, reducing past‑due dollars, and ensuring consistent achievement of forecasted collections goals.

• Review outstanding bills and contact customers to resolve delinquent accounts as per established policies and procedures.
• Strive to consistently meet or exceed monthly collection forecasts for assigned regions.
• Make a minimum of 35 outgoing calls per day to engage customers and secure payments.
• Identify customer disputes, document them in the system, and escalate as needed.
• Work closely with management to reduce significant dollars at risk and improve collection goals.
• Manage and maintain all customer accounts within the assigned collection region.
• Prepare monthly reports on the status of credits and collections.
• Maintain close working relationships with internal tea...