Collections Analyst

Job Summary

Reporting to the Collections Supervisor, the Collections Analyst recovers and reconciles accounts receivable balances, minimizing risk and exposure associated with the assigned customer portfolio. The analyst aligns customer payment behavior with sales terms, maintains strong relationships, ensures timely invoice payment, resolves billing issues, and supports overall cash flow and financial health.

Responsibilities

• Manage an assigned portfolio of customer accounts to ensure timely collection of payments and adherence to credit terms.
• Contact customers via phone/email to secure payment on overdue invoices.
• Resolve billing discrepancies and disputes in collaboration with Sales, Customer Service, Operations, and Billing.
• Partner with the Cash Applications team to resolve unapplied or misapplied payments by providing remittance details and customer communications.
• Perform account reconciliations and coordin...