Collection Representative

Location & Schedule

Location: Aguascalientes
Job Schedule: Full-time, on site

Overview

We are seeking a Collection Representative to join our team in Aguascalientes. The role involves negotiating resolutions for accounts that are 5–59 days past due and providing customer service by adhering to a call plan and demonstrating NMAC/IFS Core Values.

Responsibilities

• Receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that benefit both NMAC/IFS and the customer.
• Research and resolve customer disputes, questions, and concerns related to account status.
• Maintain standard delinquency percentages and clearance ratios for individual portfolios, achieving standard scores on Quality Assurance phone monitors.
• Utilize all available tools and investigate leads creatively to analyze delinquent accounts for appropriate action and make recommendations ...