Job Description
We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all collection management activities through negotiation and other appropriate actions and maintaining consistently high level of performance.
What you’ll be doing
• Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions.
• To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers.
• Apply negotiation strategies to ensure successful recovery of overdue outstanding.
• Analyse and evaluate errant cases to recommend and initiate appropriate course of action.
• Update the collection system immediately on all collection activities undertaken for cases assigned.