Collection Manager- Auto Loan

ROLE PROFILE/JOB RESPONSIBILITIES

• 
  Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio
• .Review cases with FOS / TL and work assignment basis the disposition code
• .Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases
• .Receipt book & Repo kits allocation and auditing periodicall
• yAgency billing closure within 60 days of the work completed month
• .Ensuring prior approvals in repo cases & helping the agency manage repo related issues
• .Handling collection/repo related customer service issues/escalations
• .Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties
• .BKT resolution...